Legal & Compliance

Privacy Policy

Hangzhou Okawa M&E Co., Ltd is committed to protecting your personal data and respecting your privacy rights under applicable regulations including GDPR and CCPA.

Last updated: June 2025

1. Data We Collect

What information we gather and why

We collect only the data necessary to respond to your business inquiries, improve our website, and fulfill our contractual obligations. This includes:

Contact & Identity Data

  • Full name and job title
  • Business email address
  • Phone number (optional)
  • Company name and country

Inquiry & Project Data

  • Product specifications or drawings
  • Quantity and delivery requirements
  • Messages submitted via contact forms
  • Uploaded files or attachments

Technical & Usage Data

  • IP address and browser type
  • Pages visited and time on site
  • Referring URL and device type

Legal Basis (GDPR)

  • Legitimate interest (B2B inquiries)
  • Contractual necessity
  • Consent (marketing, cookies)

2. How We Use Your Inquiry Data

Specifically for contact and RFQ form submissions

When you submit an inquiry form on our website, your data is used solely to respond to your request. We do not sell, rent, or share your inquiry details with third-party marketers.

1

Responding to Your Inquiry

Our sales and engineering team uses your submitted details to evaluate feasibility, prepare quotations, and follow up via email or phone as requested.

2

Project Documentation

For ongoing projects, we retain relevant technical specifications and communication records to ensure continuity of service and quality traceability.

3

Service Improvement

Aggregated, anonymized inquiry data may be used internally to understand market demand and improve our product offerings. No individual is identifiable in this analysis.

4

Marketing Communications (Opt-in Only)

We will only send product updates or newsletters if you have explicitly opted in. You may unsubscribe at any time via the link in any email or by contacting us directly.

Retention period: Inquiry data is retained for up to 3 years from last contact to support ongoing business relationships, after which it is securely deleted unless a contractual obligation requires longer retention.

3. Cookies & Tracking

How we use cookies and similar technologies

Our website uses cookies to ensure basic functionality and to understand how visitors interact with our content. We do not use cookies for advertising profiling.

Cookie Type Purpose Duration Consent Required
Essential Session management, form security (CSRF), language preference Session / 1 year Not required
Analytics Page views, traffic sources, user flow (e.g., Google Analytics) Up to 2 years Required
Functional Remembering form inputs, cookie consent preferences 1 year Required
Marketing Retargeting or ad performance tracking Varies Not used

You can manage or withdraw cookie consent at any time via your browser settings or our cookie preference center. Disabling analytics cookies will not affect your ability to submit inquiries or access any content on this site.

4. Data Sharing & Third Parties

Who may access your data and under what conditions

We do not sell your personal data. We may share data only in the following limited circumstances:

Service Providers

Trusted vendors who operate our website infrastructure, email delivery, or CRM systems -- bound by data processing agreements and prohibited from using your data for their own purposes.

Legal Obligations

When required by law, court order, or regulatory authority in applicable jurisdictions (China, EU, US).

Business Transfers

In the event of a merger or acquisition, your data may be transferred to the successor entity, which will be bound by this policy or a substantially similar one.

International transfers: As a China-based company serving EU and US clients, data transfers are conducted in compliance with applicable cross-border data transfer mechanisms, including Standard Contractual Clauses (SCCs) where required under GDPR.